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Your business just shipped the last piece on a purchase order to a large corporation. You "feel" like the customer hasn't compensated your business for all

that you did on their behalf. Yet, you aren't quite sure where to start. Furthermore, you have some qualms about asking for more money because you see this

customer as a prospect for more important large orders.

This is exactly where mantay services llc thrives in supporting your business.
$ Regardless of the alleged promise of future business, we give you the confidence you need to ask the customer to be fully compensated on the job you just completed.
$ Most of the time, there just isn't time to assess timing and cost implications of changes initiated by the customer in the heat of the moment in supplying parts or services. 

Tooling Purchase Order – does it reflect the final revision level of the part that you supplied?    If not, pull together the costs to modify the tooling to the revision level you supplied.
Part Purchase Order – does it reflect the final revision level of the part that you supplied? If not, pull together the incremental costs for the part that you finally supplied.
Part Purchase Order – did you scrap any work in process or finished parts as a result of a sudden revision level change? If yes, pull together the costs for scrapped pieces including any disposal cost, if any.
Expediting Actions – did you incur unplanned costs to accelerate part supply to your customer? If yes, pull together the costs.


# Unplanned work week overtime in your factory or that of your supplier?
# Unplanned weekend overtime in your factory or that of your supplier?
# Unplanned expedited transportation charges incurred by you or your supplier?
# Unplanned premiums for raw materials or services?

mantay services will draft your letter to the customer, provide you with a negotiation strategy and ensure that you are properly prepared to discuss all of the points in a sober, business-like manner.

What is the worst that can happen? The customer says NO! Even if the customer says NO, you can use this data to negotiate a better price on that next piece of business they have "threatened" to give you. Present the facts clearly and logically. Sooner or later / somehow or the other, you will get PAID!

planning • problem solving • organizing
586.995.0305 ph • info@mantayservices.com